Wondering if anyone can help. Having problems loading the home page in. The bar at the top of the screen only gets so far and then its just a white screen its since ive installed the latest version with ios 5 that it has done this. Have tried to go back to a previous itunes but because my music is version 5 it wont let me
anyone else had this same problem
Full Version: ITunes not loading properly
May have already resolved this but for reference...
Assuming you have full internet connectivity (please confirm this), failure in loading the store is usually the result of content control software which also may include antivirus/firewalls etc.
1) So the first step is to rule these out- disable them temporarily and check connectivity. Remember to switch them back on again.
2) Your firewall needs to allow access to the following domains:
-itunes.apple.com
-ax.itunes.apple.com
-albert.apple.com
-gs.apple.com
3a) Content control software works by installing a 'Layered Service Provider' or 'LSP'. Which basically monitor internet traffic and can block or allow it as necessary. These can modify the 'Winsock key' which in essence defines how windows software accesses internet services. Try resetting it....
Do the following in an administrator user:
>Windows Vista and Windows 7: Right click All Programs and choose Accessories > Command Prompt. >Choose to open as an administrator.
>Windows XP: Click Start > Run and type in cmd.
>Enter the following command:
netsh winsock reset
>Restart the computer & test.
3b) Note: Content control software may be reinserting the LSP. To see if you have one installed see the following information from apple: It is slightly technical... Linky
If you do find content control software blocking the store and remove/change it you may need to perform step 3a again.
Failing that...could be something else entirely. Haha!
Eddy x
Assuming you have full internet connectivity (please confirm this), failure in loading the store is usually the result of content control software which also may include antivirus/firewalls etc.
1) So the first step is to rule these out- disable them temporarily and check connectivity. Remember to switch them back on again.
2) Your firewall needs to allow access to the following domains:
-itunes.apple.com
-ax.itunes.apple.com
-albert.apple.com
-gs.apple.com
3a) Content control software works by installing a 'Layered Service Provider' or 'LSP'. Which basically monitor internet traffic and can block or allow it as necessary. These can modify the 'Winsock key' which in essence defines how windows software accesses internet services. Try resetting it....
Do the following in an administrator user:
>Windows Vista and Windows 7: Right click All Programs and choose Accessories > Command Prompt. >Choose to open as an administrator.
>Windows XP: Click Start > Run and type in cmd.
>Enter the following command:
netsh winsock reset
>Restart the computer & test.
3b) Note: Content control software may be reinserting the LSP. To see if you have one installed see the following information from apple: It is slightly technical... Linky
If you do find content control software blocking the store and remove/change it you may need to perform step 3a again.
Failing that...could be something else entirely. Haha!
Eddy x
1)Yes I have full access on the internet.
2)I'm using Nortons security and have updated that to 2012 how would i know if itunes.apple.com,ax.itunes.apple.com,-albert.apple.com,-gs.apple.com are allowed access. I have turned the firewall on and off and still nothing.
3) having checked out the link my system info says this BGLsp over what kind of program would that be any ideas
How would i be able to log in as administrator. i am the only person how uses the computer
2)I'm using Nortons security and have updated that to 2012 how would i know if itunes.apple.com,ax.itunes.apple.com,-albert.apple.com,-gs.apple.com are allowed access. I have turned the firewall on and off and still nothing.
3) having checked out the link my system info says this BGLsp over what kind of program would that be any ideas
How would i be able to log in as administrator. i am the only person how uses the computer
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